Spectrum Helpdesk - Help Desk Software

Spectrum Helpdesk is our feature packed web based help desk software system.

Create two power users
(technicians or administrators)

Have a maximum of five users (including the first two) who can log on and create new product support cases.

Helpdesk Features Users Techs Admins

Cases

Create new cases

Fill out case-product questionaires

Add new case correspondence

View open cases

View all cases

Upload case files

View case summary info

Receive email alerts when cases are updated

View all cases assigned to them

View all cases assigned to them (by user)

View open cases assigned to any technician

View open cases assigned to any technician (by user)

View all cases assigned to any technican

View all cases assigned to any technican (by user)

Send case messages to other techs and admins

Search for cases

View open cases assigned to them

View open cases assigned to them (by user)

Quick-add new users and cases

Create new cases as a user

View unassigned cases

Configure case forwarding

Knowledge Base

Search Knowledge Base

View Knowledge Base by product

View all Knowledge Base articles

Manage Knowledge Base articles

User Management

Edit profile

View user information

List users

Search for users

Configure technician product/support qualifications

Edit users and technicians

Delete users and technicians

Configure user account expiration

Product Management

Add / Edit / Delete products

Add / Edit / Delete product questionaires

Reports

View reports

View users logged on

Miscellaneous

Print all screens

Manage uploaded files (if file-space purchased)