Spectrum Helpdesk - Help Desk Software

Spectrum Helpdesk is our feature packed web based help desk software system.

Create two power users
(technicians or administrators)

Have a maximum of five users (including the first two) who can log on and create new product support cases.

Helpdesk Features	Users	Techs	Admins
Cases
Create new cases
Fill out case-product questionaires
Add new case correspondence
View open cases
View all cases
Upload case files
View case summary info
Receive email alerts when cases are updated
View all cases assigned to them
View all cases assigned to them (by user)
View open cases assigned to any technician
View open cases assigned to any technician (by user)
View all cases assigned to any technican
View all cases assigned to any technican (by user)
Send case messages to other techs and admins
Search for cases
View open cases assigned to them
View open cases assigned to them (by user)
Quick-add new users and cases
Create new cases as a user
View unassigned cases
Configure case forwarding
Knowledge Base
Search Knowledge Base
View Knowledge Base by product
View all Knowledge Base articles
Manage Knowledge Base articles
User Management
Edit profile
View user information
List users
Search for users
Configure technician product/support qualifications
Edit users and technicians
Delete users and technicians
Configure user account expiration
Product Management
Add / Edit / Delete products
Add / Edit / Delete product questionaires
Reports
View reports
View users logged on
Miscellaneous
Print all screens
Manage uploaded files (if file-space purchased)