Spectrum Helpdesk - Help Desk Software

Spectrum Helpdesk is our feature packed web based help desk software system.


Create two power users
(technicians or administrators)






Have a maximum of five users (including the first two) who can log on and create new product support cases.


 Helpdesk Features  Users   Techs   Admins 
Cases
Create new cases
Fill out case-product questionaires
Add new case correspondence
View open cases
View all cases
Upload case files
View case summary info
Receive email alerts when cases are updated
View all cases assigned to them  
View all cases assigned to them (by user)  
View open cases assigned to any technician    
View open cases assigned to any technician (by user)  
View all cases assigned to any technican  
View all cases assigned to any technican (by user)  
Send case messages to other techs and admins  
Search for cases  
View open cases assigned to them  
View open cases assigned to them (by user)  
Quick-add new users and cases  
Create new cases as a user  
View unassigned cases    
Configure case forwarding    
Knowledge Base
Search Knowledge Base
View Knowledge Base by product  
View all Knowledge Base articles  
Manage Knowledge Base articles    
User Management
Edit profile
View user information  
List users  
Search for users  
Configure technician product/support qualifications    
Edit users and technicians    
Delete users and technicians    
Configure user account expiration    
Product Management
Add / Edit / Delete products    
Add / Edit / Delete product questionaires    
Reports
View reports    
View users logged on    
Miscellaneous
Print all screens
Manage uploaded files (if file-space purchased)    


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